Released on: October 5, 2007, 2:25 am

Press Release Author: Livewire PR

Industry: Telecommunications

Press Release Summary: Proteus VoIP QMS allows network managers to monitor and
enhance quality of IP telephony services

Press Release Body: October 5th, 2007, CTI Group, a leading provider of interactive
communication management solutions, today announced the extension of its Proteus
telecoms management range with an alarm and reporting tool that allows users to
define success metrics and service levels for the quality of service of their voice
applications.

Once installed on a Proteus server and integrated with a VoIP PBX, the software
analyses the voice network around the clock, monitoring and reporting on the IP
network, devices usage and Quality Of Service (QOS). The tool uses passive
technology to monitor VoIP traffic and does not impact the user's network.

Proteus VoIP QMS is unique in offering reporting on such information as Jitter,
Latency, Packet-Loss, MAC and IP address of the VOIP devices, MOS, VoIP traffic
average talk time, Network bandwidth utilisation , IP device usage , IP network
usage by departments and people usage.

The software gives centralised drill-down reporting delivering accurate analysis of
call quality and usage by departments and individuals in an organisation. It offers
bespoke, quick start reporting guarding against critical failure and abuse of voice
systems. Automated reports can be exported to most file formats and delivered via
email directly to the desktop.

With an intuitive easy to use web browser interface, it works 'straight from the
box' to offer a range of application benefits including:

. Immediate, proactive warning of quality issues
. Graphical representation of call traffic information and trend analysis
. End point identification and reporting
. Load analysis identifying gateways with high call volumes
. Trigger alarms based on VoIP quality and IP network downtime.

Utilising pre-defined thresholds, Proteus VoIP QMS can automatically alert users of
potential hot spots, allowing them to investigate the issues and identify possible
failure points. Network capacity can be dynamically reviewed, ensuring that the most
efficient, cost effective VoIP network is being deployed. It allows organisations to
proactively monitor set targets for the quality of their voice services for specific
individuals and locations or across the entire network.

Andy Wilson, Sales and Marketing Director, CTI Group, comments, "Quality of Service
is of increasing importance with the growing uptake of IP telephony. The release of
Proteus VoIP QMS addresses this and highlights our continuing commitment to VoIP."

Proteus VoIP QMS is part of CTI Group's Proteus telecoms management portfolio and is
compatible with Avaya One X PBX products.



About CTI Group
CTI Group (Holdings) is an international provider of electronic invoice management
and telemanagement software and services. CTI Group\'s SmartBill® and ProteusT
product suites offer a full array of solutions for traffic analysis, post-billing
call analysis, and customer care. CTI Group\'s products are used by some of the top
service providers in United Kingdom and North America, including British Telecom,
Orange, T-Mobile, Vodafone and Verizon Business. In addition, the company manages
telephony costs at major corporations internationally. Headquartered in
Indianapolis, CTI Group's UK offices are located in Blackburn and London. For more
information, please visit CTI Group\'s website at www.ctigroup.com.

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